Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to White Label MFG for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk and back to your shopping cart if your store is set up for it.
Setup
To enable the integration, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and enable the White Label MFG integration.
Alternatively, search for White Label MFG from the available integration search.
Enter the credentials supplied to you by White Label MFG and click to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by White Label MFG.
Integration Settings
Once connected, you’ll have some shipment and integration settings to adjust per your preferences.
Default Mail Class
Choose the mail class you want White Label MFG to use for orders.
If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to White Label MFG.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into when White Label MFG sends tracking details back.
Inventory Sync
Sync Inventory
Enable if you want your inventory stock counts to be pulled in from White Label MFG. For more information, see the How to Work with Inventory Counts guide.
Inventory Location Filter
This lets you control which items Order Desk pulls stock updates for.
First, add a common location name to the items in your Order Desk inventory that you want to regularly update with stock from White Label MFG. (See How to Add Inventory and How to Store Extra Item Details for steps on adding location names.)
Once done, enter that name in the Inventory Location Filter field. When stock is pulled from White Label MFG, Order Desk will only check for items that have this matching location name. Items with a different or no location name will not have their stock levels synced.
Sync Update Interval
Choose how often you want Order Desk to check White Label MFG for inventory updates.
Sync All Products Now
If you’d like to manually download stock for all of your items from White Label MFG into Order Desk at any time, use the Sync All Products Now option.
Product Settings
For more information on what these product settings within the White Label MFG integration are for, please refer to the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don’t match the shipping method names White Label MFG uses, they won’t know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell White Label MFG what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Custom Details for White Label MFG
Getting your orders ready to send to White Label MFG will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Custom Item Details
The following fields can be set as variations or item metadata for each item in an order:
| Field Name | Field Description |
| print_sku | Required. The White Label MFG product code for the item. |
| print_url | Required. Link to your artwork file. print_url_1 is also accepted. Available in values 1 through 6. File types can be PNG, TIF, AR3, ARX4. |
| print_preview | Optional. Link to preview of artwork. Available in values 1 through 6. File types can be PNG, JPG, BMP, GIF, TIF and will accept an image. |
| print_location | Required. Options are Full Front, Back, Left Chest and others as specified. Available in values 1 through 6. |
| print_height | Height of the image to be printed (1/10mm). Available in values 1 through 6. |
| print_width | Width of the image to be printed (1/10mm). Available in values 1 through 6. |
| print_leftoffset | Left offset from the center of the image to be printed (1/10mm). Available in values 1 through 6. |
| print_topoffset | Top offset of the image to be printed (1/10mm). Available in values 1 through 6. |
| size | Size of apparel. |
| color | Color of apparel. |
| print_underbase | Set to true or false (or 1 or 0) to tell White Label MFG if a white print underbase is required on the item or not. Default is false if this field is not included. |
| type | Set “Finished” if sending an item to White Label MFG without a print_url. The print_sku is still required. |
| style | Use if White Label MFG asks you to. |
| vendor | Use if White Label MFG asks you to. |
| WarehouseLocation | Use if White Label MFG asks you to. |
| stitch_count | Use if White Label MFG asks you to. |
| stitch_count_tier | Use if White Label MFG asks you to. |
| design_id | Use if White Label MFG asks you to. |
| tech_pack | Use if White Label MFG asks you to. |
| color_count | Use if White Label MFG asks you to. |
| custom_x | Custom field available, supports custom_1 through 8. Sends as Custom1 to White Label MFG. |
| ItemWeight | Set the total weight for the item. |
| drop_shipped | Use if White Label MFG asks you to. |
Custom Order Details
The following fields can be set as checkout data or order metadata to add or change the details that are sent to White Label MFG about the order.
| Field Name | Field Description |
| PackingSlip | URL for the PDF to be included as the packing slip with the order. Details here. |
| CampaignID | Numerical value used for screen printing purposes. |
| custom_x | Custom field available, supports custom_1 through 8. Sends as Custom1 to White Label MFG. |
If you are unfamiliar with checkout data, please read the How to Work with Checkout Data guide.