Order Desk can import orders from your shopping cart(s), sync in your print details and then automatically send them on to Progressive Solutions (also known as PrintHQ) for fulfillment. When orders are shipped, the tracking details will be sent back to Order Desk automatically.
Setup
To connect to Progressive Solutions, click on the Manage Integrations link under the Integrations menu in the left sidebar, and under the Print on Demand tab find and enable Progressive Solutions.
Enter your Progressive Solutions client code, email address and password and click to connect.
To find your Progressive Solutions credentials, please contact your rep from Progressive Solutions. Order Desk support is not able to help with finding or resetting your Progressive Solutions credentials, as they are created and provided by Progressive Solutions.
Integration Settings
Once connected, you’ll have some shipment and integration settings to adjust per your preferences.
After Import, Move To
Select the folder you want orders to be moved into after they are successfully sent to Progressive Solutions.
You can use one of the default folders already in your store or create your own. Read the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into after Progressive Solutions sends shipment details back to Order Desk.
Shipping Account #
If you have a UPS or FedEx shipping account, set the account number here so Progressive Solutions can use it for your shipments.
Product Settings
For more information on what these product settings within the Progressive Solutions integration are for, please refer to the Print on Demand Product Settings guide.
Sending Orders to Progressive Solutions
Getting your orders ready to send to Progressive Solutions will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Preparing Your Orders
The following fields can be set as checkout data or order metadata to change what gets sent to Progressive Solutions:
| Field Name | Field Description |
| ShippingAccount | Shipping Account number that will override the default setting. |
If you are unfamiliar with checkout data, please first read the How to Work with Checkout Data guide.
Preparing Your Items
The following fields can be set as variations or item metadata for each item in an order:
| Field Name | Field Description |
| print_sku | Required. The Client Product Code. |
| print_url_x | Required. Link to the artwork file. Replace x with the number (print_url_1, print_url_2, etc.) if there are multiple prints for a single item. |
| print_location_x | Required. Location of the print. Replace x with the number to match the print_url (print_location_1, print_location_2, etc.) Available fields are: front, back, envelope, separator. |
| photobook | If printing a photo book, set value to true. |
| document_id | If required by Progressive Solutions, set this field with required value. |
| notes | Optional field to send message to Progressive Solutions. |
Canceling Orders
You can attempt to cancel an order that has already been sent to Progressive Solutions by clicking the Cancel Order at Progressive Solutions button under the totals box on the order details page. This will send a cancel request to Progressive Solutions. Please follow up with Progressive Solutions to make sure the order has been canceled in time.
This button will not be available if the order has already shipped.