Order Desk can submit your print on demand orders to Tribe Socks. As orders are fulfilled, the shipment info will automatically be pulled back into Order Desk and sent back to the original shopping cart.
Setup
To connect to Tribe Socks, click on Manage Integrations in the left sidebar. Under the Print on Demand tab, find and click to enable the Tribe Socks integration.
Alternatively, search for Tribe Socks from the available integration search:
Once enabled, enter your Tribe Socks Customer ID and API Key to connect.
Please note that Order Desk isn’t able to help find or reset your credentials, as they can only be provided by Tribe Socks.
Integration Settings
Once connected, you will have a few settings where you can set your preferences for this integration.
Default Mail Class
Choose the mail class you want Tribe Socks to use for orders.
If you need to apply specific methods for certain orders, match your method names to their names in the Shipping Class Match section below.
After Import, Move To
Select the folder you want orders to be moved into after they are sent to Tribe Socks.
If you want to use a custom folder, create your own from Store Settings. See the Working with Folders guide for more information.
After Shipment, Move To
Select the folder you want orders to be moved into when Tribe Socks sends shipment details back into Order Desk.
Product Settings
For more information on what the product settings within the Tribe Socks integration do, please read the Print on Demand Product Settings guide.
Shipping Class Match
If the shipping methods you set up in your shopping cart(s) don’t match the shipping method names Tribe Socks uses, they won’t know what methods you intend for them to use. When this happens, the default mail class applied above will be used instead for all of your orders.
To tell Tribe Socks what methods you want them to use, you will need to match your method names to theirs. This can be done in the shipping class match section. For detailed instructions on setting this up, please read through the shipping class match guide.
Sending Orders to Tribe Socks
Getting your orders ready to send to Tribe Socks will take some set up time. For a detailed walkthrough of how to use Order Desk with your Print on Demand orders, please read through our Print on Demand Fulfillment guide.
Preparing Your Items
The following fields can be set as variations or item metadata for each order item:
| Field Name | Field Description |
| print_sku | The Tribe Socks product code for the item. |
| print_url | Link to artwork file for the item. For multi-print items, use print_url_1 through print_url_4. |
| size | Set the size variant of the item being ordered. |
| color | Set the color variant of the item being ordered. |
| design | Set the design type if requested by Tribe Socks. |
| designer_comment | Set the designer comment if requested by Tribe Socks. |
| personalizations | Set the personalization if requested by Tribe Socks. |
| print_preview | Link to the preview of the final product. The thumbnail in the image field will be sent if print_preview isn’t set on the item. |
Order Level Details
The following details can be submitted with an order as either checkout data or order metadata. If you have questions about these details please talk to Tribe Socks.
| Field Name | Field Description |
| ShippingLabel | Use to pass the URL for your shipping label. |